Returns and Refunds

All returned and exchanged products, including the boxes the items came in, must be in their ORIGINAL CONDITION. Not warn, altered or washed. They must be in their ORIGINAL PACKAGING. Do not tape up or write on boxes.

Responsibility of the goods remains that of the customer until safely received by Outdoor Leisure. We accept no liability for goods lost in transit back to our warehouse.

If any item arrives damaged, it will be collected and replaced within a reasonable period of time and at no cost to the customer. All damages or defects must be reported within 48 hours by telephone or e-mail from the date of delivery. We may require photographic evidence of the damage or defect before any replacement or collection can be instigated. If a customer wishes to exercise their right to return the product under our 7 day return procedure, the return carriage can be arranged by Outdoor Leisure, the cost of which will be debited from the original payment amount prior to any refund and will be quoted at cost. If delivered on a pallet, the item must be collected on the same size pallet.